What Are The SMTP Server Settings?


The SMTP server settings below are used to send emails via our servers from external computer, mobile devices or externally hosted sites. They are available to use by all clients who have mail boxes hosted with us. If you have recently changed hosting providers, or are heading overseas, you may want to check your settings match the details listed below.

The Settings Are...

  • SMTP Server Host: smtp.quick.net.au
  • Authentication Is Required: This will be your full email username and password.
  • Encryption Is Also Required: This is to minimise the chance your login details will be stolen when you try to authenticate over a public network, and are mandatory.

The Supported Encryption Methods Are...

  • SSL (Secure Socket Layer) which uses Port 465
  • TLS (Transport Layer Encryption) on Port 25 or 587

 

Common Problems

  • Connecting without encryption:

If you connect with the encryption method set to 'none' you will get a cryptic error about the server not supporting the specified encryption method. The most simple solution is to select 'auto' if your email client supports this, otherwise be sure to select one of the two methods listed above in conjunction with the correct port number.

  • Messages stuck in outbox or received an error like "client host rejected: Access Denied"

This occurs when you haven't configured your email client to authenticate with your username (email address) and password when sending emails.

Outlook 2007 -> Tools -> Email Accounts -> double click your account -> More settigs.. -> Outgoing Server -> Tick box 'my outgoing server requires authentication'. Click apply next and finish.

Outlook 2010 & 2013 -> File -> Info -> Account settings -> double click your account -> More settigs.. -> Outgoing Server -> Tick box 'my outgoing server requires authentication'. Click apply next and finish.

iOS [iPhone & iPad] -> Settings -> Mail contacts & Calendars -> tap on your account -> Scroll down and tap on outgoing server -> you should see smtp.quick.net.au. If it's been labelled correctly, enter your email address and password, set authentication method to password.  Ensure SSL is enabled. Tap done in the top left corner.

Still having problems?  Contact us on 03 9815 6868.

For detailed instructions on how to read your email, click here