How Do I Access The Server Logs?

This article explains how to access raw access, error and ftp logs for your website.

1. Login to your account on our website at DDNS

2. Select Products / Services on the left-hand side then click Manage next to the account you want to work with. Now click the Login To Plesk link from your control panel (orange button).

3. Click the Websites & Domains tab

4. Scroll down and look for your site or sub-domain and click Show More to reveal the hidden menu.

5. Click on Logs

6. You will now see a list of all the log types and there may be more than one log of each type as they are rotated and compressed after reaching a certain size to make them easier to handle. Click on any log and it will open in a popout window or you can download it. To see new content, refresh the page.

Notes: In particular, the error_log is very handy in troubleshooting problems with website applications.

Why Do Some Of The Logs Have proxy_ appended To The front?
We use NGINX as a high speed front end cach before passing PHP requests onto Apache for processing. Anything that passes through NGINX will be appendeded to the proxy_ log files.

The Logs Available Are

Error_log - This shows any errors relating to scripts executed on your website. Many things listed in here are only warnings and may not necessarily be of concern, so it's very rare and often unusual to see a site with an empty error_log.

access_log - This log contains every page request for your website. Files with '.processed' indicate logs that have been parsed and used to generate nightly web statistics for your account.

Xferlog_regular - Contains all FTP transfers for your website (uploads via FTP protocol) which is very handy when you need to work out who uploaded a file. Be aware that files 'uploaded/created' via scripts will not appear in these logs. If you find new files in your account and no corresponding entries in the Xferlog, then it indicates the files were created via scripts executed over the web on your account. Lastly '.processed' signifies logs that have been parsed to generate web statistics.