How Can I Securely Upload Files To My Hosting Account?

We offer both FTP + TLS and SFTP (SSH File Transfer Protocol) services for uploading files to your hosting account.

FTP+TLS Encryption

FTPS is simply using the FTP protocol with TLS encryption enabled. Nothing changes from the server perspective. The port, host name, username and password all remain the same. Most modern FTP clients will have an option to enable encryption. There will be an option to enable TLS as the type (not SSL).

Note: Your FTP client (e.g. FileZilla) will likely give a certificate error as the FTP host name will not match the server name. You will need to accept / ignore the warning, but the connection will still be secure. If you are bothered by the warning, we recommend using SFTP.  See details below.

SFTP (SSH File Transfer Protocol)

SFTP utilises the SSH protocol to transfer files to and from your account with native support for encryption. It is not as widely supported by FTP clients, but most up-to-date ones, including FileZilla, certainly do. To enable the service, select SFTP as the protocol and set the port number to 1022. All other settings remain the same.

When you connect for the first time, your client will ask you to accept the Servers Public Key. Once you have this key saved, you will not be prompted again unless a change is made to the server itself, e.g. your account has been migrated to a new server or the operating system has had a large update.