Two-Factor Authentication (2FA) provides an extra layer of security to prevent unauthorised access to your account even if your password is known. It does this by requiring you to enter a time based token generated on your registered device such as a mobile phone with the Google Authenticator or Microsoft Authenticator Apps.
We recommend all users accessing your account have it enabled.
To enable Two-Factor Authentication:
In the Client Area click on Details -> Security Settings -> Two-Factor Authentication
Click "Enable" and follow the prompts to get started.
Please note: It is recommended you add at least one additional user to your account to minimise chances of locking yourself out. To add additional users see Discount Domain Name Services -> FAQ -> Client Area -> Managing users and access to your account.
I no longer have my Two-Factor device and/or backup code
On occasion you may no longer have the device upon which you configured two-factor authentication (eg. mobile phone or tablet) because it was lost, stolen or you've replaced it with a newer device. The backup code is provided for such situations:
- Login once with the backup code. For instructions doing that, please refer to this article
- Once logged in, navigate to the My Details > Change Security Settings page
- Click the "Click here to disable" button
- Enter your password to disable the two-factor authentication associated with your old device
- Click the "Return to client area" button
- You can now click the "Click here to enable" button to configure two-factor authentication on your new device
If you do not have access to your two-factor authentication device or the backup code, support can disable two-factor authentication:
- Please create a support ticket with our Customer Service team.
- A member of staff will work with you to confirm your identity
- Once your identity is confirmed, we will disable two factor authentication on your account so that you can login using just your email address and password
